The Information Technology Infrastructure Library (ITIL) is essentially a representation of best practice for IT service management. It comprises a series of books and information which provide guidance on the quality provision of IT services.
ITIL has become the most widely adopted and comprehensive set of best practices and standards in the industry. Most professionals see ITIL as a way to increase IT efficiency and a means to build better processes and procedures. Still, despite wide adoption of the concept of ITIL best practices, actual ITIL implementation has been slow because of the additional cost and resources for deployment and verification.
Both IT departments and organizational executives are urging IT managers to adopt the ITIL best practices. Modalisa-Technology is positioned to help organizations implement ITIL management and standards with minimum preparation and investment.
Our solutions provide automation, expertise and analysis so that organizations can reap the benefits of ITIL implementation without the high cost and wasted time of manual realization.